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Customer Support

SnowShoe not only provides a unique and valuable customer experience for our clients, we also provide the highest level of support for technology, implementation and deployment.

SnowShoe clients rave about our dedication to them and our commitment to mutually successful programs.

Our team leads for our Customer Success department have decades of experience directly related to customer service, and are resident experts at providing elite support to enterprise-class clients. Our team leads have successfully managed technical operations and support teams of over 100 customer service agents for large successful online retail and security organizations, and today they manage a broad range of support services for SnowShoe.

When you agree to partner with us, you are not just acquiring technology; you are partnering with a trusted advisor. Our privacy policy provides comprehensive protection for your data, and our dedicated customer support team can help, day or night.

SnowShoe’s dedicated customer support team helps with:

  • Customer onboarding
  • Device set-up
  • Reporting & Analytics
  • Troubleshooting
  • Any other questions or issues which may arise


SnowShoe provides U.S.-based native English real-time support agents.

Email: support@snow.sh

Phone: 503.713.5644

The SnowShoe Customer Support Team is available via phone and email to assist during standard business hours:

  • Monday through Friday
  • 8:30am – 5pm


Weekend and holiday support is also available from our Portland-based team via pager duty outside of business hours.

With SnowShoe by your side, you are assured of a smooth and successful experience.