Customer Support

SnowShoe clients rave about our dedication to them and our commitment to mutually successful programs. 

Our team is always available — just call 707-79-SPARK. 

Our team leads for our Customer Success department have decades of experience directly related to customer service, and are resident experts at providing elite support to enterprise-class clients. Our team leads have successfully managed technical operations and support teams of over 100 customer service agents for large successful online retail and security organizations, and today they manage a broad range of support services for SnowShoe.

When you agree to partner with us, you are not just acquiring technology; you are partnering with a trusted advisor. Our privacy policy provides comprehensive protection for your data, and our dedicated customer support team can help, day or night.

SnowShoe’s dedicated customer support team helps with:

• Customer onboarding
• Device set-up
• Reporting & Analytics
• Troubleshooting
• Any other questions or issues which may arise

SnowShoe provides U.S.-based English and Spanish-speaking real-time support agents, with real names and real responsiveness. We don’t outsource to other countries — we travel with you in your customer journey. 

Email: support@snow.sh

Phone: 707-79-SPARK

The SnowShoe Customer Support Team is available via phone and email to assist during standard business hours:

• Monday through Friday
• 6 am – 6 pm (Pacific time)

Weekend and holiday support is also available from our Portland-based team via pager duty outside of business hours.