EPISODE 014 : 06/10/2021
Steve Dennis, author of Remarkable Retail: How to Win & Keep Customers in the Age of Disruption
Retail industry thought leader Steve Dennis has authored a new book that unpacks the trends that are squeezing traditional stores. In our Spark Plug interview, Steve introduces eight essential strategies for visionary retail leaders who are prepared to reimagine the customer experience in the age of disruption. A remarkable retailer is digitally enabled, human-centered, harmonized, mobile, personal, connected, memorable, and radical.
Hosts: Ned Hayes and Ashley Coates
Guest: Steve Dennis