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tutorial

The videos listed below are useful for Spark Loyalty retailers and merchants who want to quickly sign a new customer up, help a returning customer to check in, add points to an existing account and provide redemption rewards. 

Watch these videos to learn more about the Spark Loyalty system. Contact our team at support@snow.sh for further questions. 

 

New Customer Sign Up

A new customer only needs to provide their name and phone number to sign up. A text message asking them to opt in to receive offers gets sent to them right away (unless they uncheck the checkbox underneath the phone number text). The customer can then reply “Yes” to receive future offers and announcements. Encourage customers to opt-in to text messages by telling them to respond to the initial opt-in text message with a “Yes”.

Returning Customer Check-In

When a returning customer checks in to the Loyalti system for the first time, they are asked to confirm their account information. The text message asking them to opt in to receive offers gets sent to them right away (unless they uncheck the check box underneath the name text box). The customer can then reply “Yes” to receive future offers and announcements. Encourage customers to opt in to text messages by telling them to respond to the initial opt-in message with a “Yes”.

Adding Stamp (point)

To add a stamp (point) for a customer, stamp the screen once using one of the plastic stamps. Each stamp equals 1 point for the customer. You should see the punch card on the screen refresh and add an extra stamp for the customer. While stamping, make sure not to touch the screen with your fingers (this distorts the pattern recognition of the stamp and the point won’t be issued).

In certain cases the system might return an error, in that case just click ok and try stamping the screen again to issue the point.

Stamping Screen 3 times to manually add more

After stamping the screen 3 times consecutively to issue 3 stamps you’ll notice a window that pops up asking you how many more stamps you’d like to add in the current transaction. This is useful if a customer earns a lot of points since you won’t have to stamp the screen too many times. Just type in how many more stamps you’d like to add and click Confirm or Go.

Note: Keep in mind that you need to enter the remaining number of stamps. In the example in the video the customer has earned a total of 5 points, so after the 3rd stamp when prompted for how many more stamps, you should enter 2 (the remaining number of stamps). You can confirm that the correct number of total points are being added by looking at the first line on the window, it will list out total stamps in the transaction (5 in this case).

Reward Redemption

If a customer has enough points to be eligible for a reward, upon checkin they’ll be taken to the rewards screen. On this screen all the rewards available to them will be listed. The customer can always choose to save up their points by clicking on the “Save up for next” reward button.

If a customer decides to redeem a reward, all they need to do is select the reward they want to redeem and click redeem. At this point they’ll turn the screen over to the staff so that the staff member can see which reward the customer wants to redeem. To confirm redemption just stamp the screen; this will deduct the corresponding number of points from the customer’s point total.

You’ll also notice that the “Add Stamp” button appears after the reward is redeemed. You can click on this button if you’d like to provide the customer with additional points for the day (for example if they redeemed a reward for a free item but also made other purchases besides the free item.)

Campaign Offer Redemption

Customers can receive offers either through automated campaigns or a custom promotion. If a customer has such an offer associated with their account, that offer will be presented to them when they check in. If the customer chooses to redeem the offer all they need to do is click redeem and turn the screen towards the staff so that the staff member can see which offer is being redeemed. To confirm redemption just stamp the screen. This will mark the reward as redeemed and the customer will not be able to reuse the offer.

Customers can always skip the offer redemption by clicking next time.

Note: Make sure to stamp the screen to confirm the redemption, if this step is missed, the customer will be able to use the offer more than one time.

Email Bonus

As a customer returns to the store for subsequent visits we try to get them to provide their email address. Our default option is to offer a bonus stamp for the customer if they share their email. In the event that the customer provides the email you’ll notice that 2 stamps appear on the screen instead of 1 the first time you stamp the screen (the additional stamp is the bonus given for the email). If you ever see 2 stamps instead of one its because of the email bonus.

The customer can also skip this step by clicking next time. There is no requirement for them to provide their email to continue to earn points.

Start A New Punch Card

If a punch card screen fills up you can just keep on stamping to add more points. You’ll see that a new punchcard will be created.