Customer loyalty is at the very heart of Olyphant. “We wouldn’t be here today if it weren’t for the Olympia locals supporting us. Our customers have stuck with us as we’ve jumped to different locations and changed what inventory/services we have. They’ve stuck with us while we were going through a pandemic. They’ve stuck with us as the last owners were liquidating and the future of Olyphant was in jeopardy. And they’ve stuck with us since the new owners have taken over.”
The staff at Olyphant responds to that loyalty by being loyal to their customers and the community, by striving to have meaningful conversations with everyone that comes in, by trying to stay knowledgeable on what they’re carrying and what the best options for each artist are.